Support
Help with the Focusr web app and the Focusr iOS app.
Contact us
The fastest way to reach us is by email. We read every message and usually reply within two business days.
To help us resolve things quickly, please include the email address on your account, whether you were using the web app or the iOS app, the version of iOS and the app if relevant, and a description of what you expected to happen versus what actually happened. Screenshots or a screen recording are always welcome.
Getting started
Focusr helps you capture your tasks, plan when you will do them, and then work through them in focused sessions.
- Set up your structure. Organise your work into life areas and projects, and tag tasks with the type of work they involve (your "contexts").
- Tell Focusr when you are available. Add availability blocks describing when you can do each type of work.
- Let Focusr schedule. Tasks and routines are placed into your availability automatically, ordered by importance and deadlines.
- Run a focus session. Work through a task step by step with a timer keeping you on track.
Frequently asked questions
Does my data sync between the iOS app and the web app?
Yes. Sign in to both with the same account and your tasks, projects, routines, availability, and schedule stay in sync.
How do I sign in?
You can sign in with Google or with an email address and password. Use the same method you originally signed up with so that you land in the same account.
I have forgotten my password
Use the reset your password page, or the "Forgot password?" link on the sign-in screen. We will email you a link to set a new password; it expires after an hour. If you originally signed up with Google, use the "Log in with Google" button instead of a password.
How do I manage or cancel my subscription?
If you subscribed in the iOS app, your subscription is billed by Apple. Manage or cancel it on your iPhone or iPad under Settings → [your name] → Subscriptions, or in the App Store under your account. Cancelling stops the next renewal; you keep paid features until the end of the current billing period. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
If you subscribed on the web, billing is handled by Stripe and you can cancel at any time from your account settings in the web app. Access continues until the end of the current billing period.
I paid but Focusr still says I am not subscribed
In the iOS app, open the subscription screen and use Restore Purchases while signed in to the same Apple Account that made the purchase. If that does not resolve it, email us and we will sort it out.
How do I delete my account?
In the iOS app, go to Settings and choose Delete Account. This permanently deletes your account and the data associated with it. You can also email support@focusr.co and we will delete it for you.
Deleting your Focusr account does not cancel an App Store subscription — cancel that separately in your Apple subscription settings.
Can I get a copy of my data?
Yes. Email us from the address on your account and we will provide a copy of the personal data we hold about you.
How do I report a bug or request a feature?
Email support@focusr.co. We genuinely do use this to decide what to build next, so tell us what you were trying to do and what got in the way.
Privacy and terms
See our Privacy Policy for how we handle your data, and our Terms of Service for the terms that govern your use of Focusr.